Rancho Dominguez, California
Posted: 12-Dec-25
Location: Kearney, Nebraska
Type: Full Time
Salary: $50,000 - $70,000
Categories:
BluePrint Engines is looking for a supportive, people-focused Customer Service Manager to lead our customer service team. If you enjoy helping others grow, improving processes, and creating great customer experiences, this role could be a perfect fit.
Job Description
- Lead, mentor, and support a team of customer service representatives.
- Handle escalated customer issues and guide the team through solutions.
- Ensure customers receive excellent service and consistent communication.
- Look for ways to improve processes, workflows, and overall efficiency.
- Collaborate with sales, marketing, and operations to keep everyone aligned.
- Track key performance metrics and share insights with leadership.
Employee Requirements
- Experience in customer service and/or team leadership.
- Strong communication and relationship-building skills.
- Confidence in problem-solving and decision-making.
- A positive, proactive, self-starting approach.
- Ability to stay organized in a fast-paced environment.
Work Environment – BluePrint Engines offers a clean, friendly, fast-paced office environment with a family-oriented culture.
Position Details
Schedule: Full-time, Monday–Friday, 8:00 AM–5:00 PM CST - Occasional evening, weekend or online support may be needed.
Salary: $50,000–$70,000, based on experience
Benefits
- Medical, dental, vision, and life insurance
- 401(k)
- Vacation and personal days
- 8 paid holidays
- Flex-cafeteria plans
- Employee discounts
- Supportive, collaborative team environment
If you’re passionate about leading teams and creating great customer experiences, we’d love to have you apply. BluePrint Engines is proud to be an equal opportunity employer.