Returns Associates are responsible for handling returned or non-conforming merchandise in a timely and appropriate manner based on company policy and requirements for the product returned. Associates communicate with customer and vendor contacts and various internal departments including Quality Assurance, Purchasing, Warehousing and Accounting to expedite movement of a designated product.
Receive, inspect, and log items.
Research the reason(s) for the return of specific items. Document results and report to QC.
Maintain department documentation and correspondence with vendors and customers.
Assist with shipments of parts to customers, vendors and warehouses.
Other duties as assigned.
Familiarity with receiving and returns processes.
Organization and accountability.
Ability to reason and negotiate.
Good written and verbal communication skills
About Moss Motors, Ltd
Since its start in 1948, and still today, Moss Motors is a company run by enthusiasts for enthusiasts. Our customers drive and maintain vehicles that reflect golden days of British motoring and sports cars, and many of these dedicated individuals have been our customers for decades.Moss Motors' commitment to our customers and their cars runs deep. We make substantial investments into quality and support for the parts we provide. We are the most trusted name in classic British car parts not because we are the biggest; rather, it is due to the knowledge and character of our staff, Salespeople and Technical Support team. These women and men, many of whom have been at Moss for over 20 years, are indeed the best in the business.At Moss we work to provide you with the best parts and service at competitive prices. When you partner with Moss for the restoration or upkeep of your vehicle, you are assured of reliable, accurate and helpful assistance every step of the way. Moss Motors is headquartered in beautiful Goleta, California and hosts a warehouse and sales staff in Petersburg, Virginia, too. Both locations welcome visitors—we love to meet our customers in person!—and we invite British car clubs to schedule tours of our facilities as well.