About Us

Recon Recovery is a premier retailer of off-road and overlanding equipment, dedicated to helping adventurers tackle the toughest trails with confidence. From rooftop tents and recovery gear to truck caps and camping essentials, we provide high-quality products, expert guidance, and unbeatable service. If you’re passionate about off-roading and enjoy connecting with people, this is your opportunity to turn your passion into a profession.

Position Overview

We’re seeking a motivated Sales & Customer Service Representative to join our growing team. This hybrid role is perfect for someone who enjoys helping customers solve problems and has the drive to close sales. You’ll provide product recommendations, support customers through the buying process, and ensure a world-class experience—whether they’re shopping online or visiting our Claremont showroom.

Key Responsibilities

Customer Service

• Respond promptly to phone, email, and chat inquiries with product info, installation guidance, and order support

• Process returns, exchanges, and warranty requests professionally and efficiently

• Troubleshoot order issues and coordinate with shipping carriers and suppliers

• Maintain accurate customer records in our CRM and e-commerce systems

 Sales

• Engage walk-in customers and online inquiries with expert advice and upsell opportunities

• Guide customers through product selection based on vehicle fitment, trail goals, and budget

• Maintain a deep knowledge of our products—including rooftop tents, winches, bed caps, recovery kits, and more

• Collaborate with the marketing team to stay informed about promotions and product launches

• Track and report on sales activity and customer feedback

What We Offer

• Competitive hourly pay or salary (DOE)

• Employee discount on gear & accessories

• Paid time off and holiday pay

• Opportunities for growth and advancement

• A fun, fast-paced, adventure-oriented work environment

• Occasional participation in shows, expos, and local events

Join Our Team

If you thrive in a customer-first environment and want to work with a passionate group of off-road gearheads, apply today. At Recon Recovery, we don’t just sell products—we help people get out there and explore.

To Apply: Send your resume and a short intro about your interest in off-roading or customer service to andrews@reconrecovery.com

• 1–3 years of combined sales and/or customer service experience (retail, automotive, or e-commerce a plus)

• Knowledge of or strong interest in overlanding, off-roading, and outdoor gear

• Confident communicator with excellent written and verbal skills

• Comfortable using e-commerce platforms (e.g., Shopify), order management tools, and CRM systems

• Detail-oriented and organized with a problem-solving mindset

• Bilingual (English/Spanish) is a plus

About Recon Recovery

Recon Recovery, based in Claremont, California, is a leading online retailer catering to off-road and overlanding enthusiasts. With roots in the automotive aftermarket, their team boasts over 40 years of industry experience, having served top off-road brands before founding Recon Recovery to elevate the standard in recovery gear, camping tents, and vehicle accessories. Recon Recovery is an adventure?focused employer at the intersection of automotive expertise and outdoor passion. With a strong leadership foundation, customer-first ethos, and a dynamic catalog, it offers a unique workplace for those driven by service excellence, technical skill, and the off-road lifestyle.

Connections working at Recon Recovery