BluePrint Engines is looking for a supportive, people-focused Customer Service Manager to lead our customer service team. If you enjoy helping others grow, improving processes, and creating great customer experiences, this role could be a perfect fit. Job Description  Lead, mentor, and support a team of customer service representatives.  Handle escalated customer issues and guide the team through solutions.  Ensure customers receive excellent service and consistent communication.  Look for ways to improve processes, workflows, and overall efficiency.  Collaborate with sales, marketing, and operations to keep everyone aligned.  Track key performance metrics and