Sales and Customer Service Role

A Sales and Customer Service Manager oversees the seamless integration of sales efforts and customer service operations to ensure excellent customer experiences and meet revenue goals. This role involves managing teams, developing strategies to attract and retain customers, and fostering long-term client relationships.

Key Responsibilities:
Team Leadership:
Lead, mentor, and manage the sales and customer service teams.
Set performance goals and monitor progress to ensure targets are achieved.

Sales Management:
Develop and implement sales strategies to drive revenue growth.
Identify new sales opportunities and optimize processes to convert leads into customers.
Collaborate with marketing to support promotional efforts and align sales initiatives.

Customer Service Excellence:
Ensure the delivery of exceptional customer support and satisfaction.
Resolve escalated customer concerns and implement solutions to prevent recurring issues.
Develop processes to enhance service efficiency and customer loyalty.

Strategic Planning:
Analyze customer feedback and sales data to identify trends and opportunities for improvement.
Design strategies to enhance the customer journey and align services with client expectations.

Cross-Functional Collaboration:
Act as a liaison between sales, customer service, and other departments to ensure smooth communication.
Align sales and service goals with broader company objectives.

Reporting and Analytics:
Prepare reports on sales performance, customer satisfaction, and team productivity.
Use insights from data to refine strategies and improve overall outcomes.

Skills and Qualifications:
Strong leadership and interpersonal skills.
Excellent communication, both verbal and written.
Proficiency in CRM and customer service tools.
Analytical mindset with problem-solving abilities.
Experience in managing sales and customer service teams.

About Speedmaster™

In 1979, the company was founded with Pete’s Performance, which was a small speed workshop. It began by building engines for customers as a hobby, and it has now grown to include selling, assembling, manufacturing and racing high performance engine parts. Growing from a one-man bricks-and-mortar business; to now a supply chain in which entails more than 400+ people all across the world. Today, Pete’s Performance has evolved into the internationally known Speedmaster: which has distribution centres and offices is Sydney, Los Angeles and Shanghai.

Connections working at Speedmaster™