We are seeking an experienced Technical Customer Service Representative (TCSR) to be the first point of contact for all customers queries. As an integral member of our Sales team, the TCSR will be responsible for providing exceptional product and technical support to our customers, troubleshooting technical issues and finding effective solutions.
A friendly demeanour and excellent communication skills will be essential as you greet customers, assess their needs, and provide them with personalised support.
Your responsibilities will include but, are not limited to:
Accurately processing sales orders into our system
Assisting walk in customers with product inquiries
Ensuring all incoming product support, sales support and warranty phone calls and emails are attended to promptly
Actioning warranty inspections and determine failure cause
Entering warranty orders and update customers on status
Issuing and processing Return Merchandise Authorization (RMA) numbers for warranty and stock return purposes
Disassembling and reassembling parts for custom orders
Attending trade shows representing Turbosmart USA
Reviewing and enforcing Turbosmart USA MAP Policy via Internet Sites
Assisting warehouse employees in processing incoming shipments
Various administrative tasks to support the sales team
Your application will have an advantage if:
You have at least two years’ experience in technical customer service role
You have at least one year experience in a factory, warehouse or workshop
You have technical knowledge of turbochargers and Turbosmart products and are Mechanical and/or Technical minded (essential)
You have intermediate Microsoft Word and Excel skills
Willing to work weekends and overtime when needed
This is an opportunity to grow your career with Turbosmart USA, a leading manufacturer of high-performance automotive products that is rapidly growing based in Ontario, California. A background in aftermarket automotive is essential for this role. If you want to be part of something special, and you are ready for the challenge, then we want to hear from you.
Turbosmart is a world leading manufacturer in performance accessories for forced induction vehicles. Turbosmart engineers, builds and track test all of the products in-house to make sure that they are continually producing the highest quality products for both the track and the street.