Posted: 08-May-23
Location: Coldwater, Michigan
Type: Full Time
Categories:
Internal Number: JR103781
Position Summary:
Services existing web customers, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Answers phone calls efficiently and effectively in order to meet customer satisfaction.
Position Responsibilities:
- Assigned all “Web” accounts.
- Drive increase orders, track and report sales and bookings pace
- Prospect for new Web customers
- Form high quality relationships with their Salespeople, Buyers and Category Managers to drive growth, forecasts, and pre-sell efforts
- Push current data and confirm their on-line sales platforms are up to date and representing our brands appropriately.
- Hold Web accounts to MAP polices while working with CX1 MAP Lead
- Work with customers Marketing team & ST Marketing to drive messaging to the market
- Work with CX1 team to support Web accounts orders, returns and general day to day needs
- Work with Outside team for customer support needs like open houses and training efforts
- Work with Marketing to establish and maintain list of selected social media platforms to drive Digital Sales efforts.
- Work with Retail Sales Team to assign, action and track Digital Sales efforts daily
- Work with Marketing to bridge an ambassador program with our Sales efforts
Examples of other responsibilities:
- Support ST Wholesale team as needed
- Support a wholesale display program
- Available to support retail and wholesale events if needed
Specific Knowledge, Skills or Abilities Required:
- Strong phone/web presence and excellent listening skills are a must
- Strong organizational skills.
- Ability to multi-task, prioritize and manage time effectively
- Must be able to follow deadlines and work under pressure.
- Meticulous attention to detail and accuracy in customer orders/requests.
- Ability to meet and establish deadlines.
- Flexibility and the ability to thrive in a fast-paced environment.
- Intermediate to advanced MS Office expertise (emphasis on Excel).
Competencies:
- Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
- Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
- Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.
- Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
- Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
- Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development.
Position Qualifications:
Education:
HS diploma or equivalent
Experience:
3+ years of experience in sales, customer service
Web marketing, graphic design, advertising and/or strategy preferred
Oracle experience is a plus
Understanding of suspension is a plus
Work Environment and Physical Requirements:
Office environment
Ability to sit for long periods of time
Focused period of time working on computer and telephone
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.
FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs –on merit and the principles of equal employment opportunity.
