At Nightmotorsport, we are team of dedicated enthusiasts who work hard to support our fellow Subaru lovers by supplying high quality aftermarket and replacement parts for their cars.
With that being said, you’ll be a great fit for this position if you love problem solving and building relationships inside our company and with our customers. Customer support is one of the pillars of our company values ,and we are relentless in our pursuit of customer satisfaction, this position will allow you to leverage your communication and critical thinking skills to deliver effective and valuable support to our customers.
Ensuring customer satisfaction through rapid daily updates via email and phone.
Working independently and collaboratively to ensure customer needs are met.
Assisting customers with order maintenance (cancellations, updates, etc.)
Investigating and resolving issues related to shipment, providing RMAs for customers
Collaborating with manufacturers to obtain credits, information on returned products and resolve ongoing issues.
Navigating and maximizing the features of our internal apps and programs
Participation in company trade shows is required, these events are in various states within the continental U.S
What you'll need?
We at Nightmotorsport believe every member of our team should possess a certain drive, a drive that propels you to want to deliver the best result possible for our customers. It is important to note that customers are giving us their hard-earned dollars to deliver products and that sometimes things don't go as we planned or wanted. As a customer support representative, you have the power to fix that, you have the power to fix the problem, but it starts with you and your drive.
5 Year of online customer-service-oriented experience
Strong multi-tasking and time management skills
E-Commerce Experience (Required)
Ability to utilize problem solving skills with time-sensitive tasks
Familiarity with G-Suite (Gmail, Docs, Calendar, etc.)
Familiarity with the Microsoft Office Suite (Word, Excel, etc.)
Nightmotorsport LLC has been established since 2010. We are an automotive performance shop specializing in import performance vehicles that also operates as retail and online store. Since the inception of Nightmotorsport our small establishment has been growing exponentially and we seek to continue that positive growth by incorporating members to the Nightmotorsport team that are seeking the same growth for themselves. We are growing and need to find more talented individuals that would like the opportunity to share their skills and talent.