A leading aftermarket wheels and tires company is seeking for a high energy, exciting Operation Clerk to immediately join our team. Candidates must thrive in a fast-paced environment and communicate positively with customers and colleagues. Most of all, we are looking for a multi-tasker with a “can do” attitude. Responsibilities include order processing, responding to customers, warranty verification, dispute resolution, answering phones.
Order Process Responsibilities:
Process, prepare and ship out orders. (Email, EDI or Through eCommerce & Marketplace Sites)
Check product availability against inventory database for determination of acceptance of the orders.
Monitor emails to confirm all orders are received on EDI portal; monitor emails/eCommerce portals for any order changes.
Prepare shipping documents and schedule freight pick-ups as required (USPS, FedEx, UPS, LTL).
Request freight quotes, as necessary.
Keep management and supervisors aware of product shortages.
Make sure all orders are handled promptly, and goods are shipped properly.
Invoicing on Accpac Pro, as necessary.
Manage back order processing or cancellation of orders.
Complete ownership the entire life cycle of an order from when it is received or created to when it gets invoiced.
Customer Service Responsibilities:
Answer calls and respond to emails from customers.
Process parts and accessories orders. (USPS, FedEx, UPS, LTL)
Troubleshoot and resolve warranty issues.
Organize and maintain parts for easy access in warehouse.
Monitor and ensure timely process of RMA.
Provide Excellent Customer Service.
Patience, a good attitude and willing to learn.
Strong organizational skills.
Be able to effectively multi-task and have the ability to work independently and purposefully.
Ability to work well under pressure in a team environment and effectively communicate with team members.
Minimum of two years relevant work experience in eCommerce, dropship / order processing.
Experience with ERP and EDI system a plus.
Experience with Outlook, Microsoft Excel, PowerPoint and related applications.
Exceptional communication skills, both verbal and written.
Minimum one year experience in shipping via FEDEX, UPS, USPS, and LTL.
Established in 1969, The Wheel Group (TWG) is a manufacturer and distributor with over 45 years of experience specializing in aftermarket automotive wheels, bumpers and accessories. TWG is headquartered in Ontario, California, with a network of 20 distribution facilities located in major cities throughout the US and Canada. The Wheel Group handles a large international customer base in many countries including Canada, Korea, Japan, Indonesia, and Australia. Our R&D team aims to create the latest, most innovative, and exciting designs, TWG proudly introduces its worldwide known privately designed wheel lines, as well as our complete line of wheel accessories under Mr. Lugnut, RHI, Body Armor 4×4, Max Sensor and AMP Tires.
TWG’s product lines include alloy wheels of all finishes with a large variety of sizes to cover all consumer demands. All The Wheel Group’s products are designed with maximum multi-fitment [dual drill] capability to provide caliper clearance for a broad range of vehicles. TWG also provides a wide variety of trailer wheels, truck wheels, and OE wheels to provide the largest selection of products to fit the needs of every customer.
All TWG products are made fro...m the most current equipment with the highest technology to produce both cast and forged wheel of the highest quality. All wheels produced by TWG are manufactured to meet or exceed OEM, ISO, SAE, JWL, VIA, and TUV standards.
TWG is a very strong operational company and believe that success is only achieved when quality products are delivered on time to meet our customer’s demands and satisfaction.