To provide technical support to all levels of the North American Radical Motorsport customer base.
Based centrally the job holder will be required to travel to dealership and events throughout the normal America race season. The Jobholder will also provide technical training to dealerships employees.
Primary responsibilities:
-Providing global technical product support on all aspects of Radical vehicles
-Manage customer technical issues log and resolution plan
-Attend international race events to support regional dealers and teams
-Attend US track events to support customers and teams
-Provide reports on support events to engineering and development teams
-An ability to work and prioritize within a high pressure, time sensitive environment while retaining a methodical approach is essential. The role may require extensive international travel and a willingness to work long and flexible hours including weekends.
Additional responsibilities:
-Maintenance of Radical Product Manuals
-Development of tools to support customer car maintenance
-Support of Radical Training Academy
-Production fault diagnosis and support
-Support of engineering development team as required
-Maintain personal skill and product knowledge levels.
Required skills:
-Experience of motorsport industry, either racing or customer support
-Understanding of modern vehicle operating systems (ECU, PDU, ABS, TC, EPAS, Turbo control, Gearbox shift strategy)
-Experienced user of motorsport data acquisition systems (Life, Aim, Motec, Pi, others)
-Proficient in the use of MS Office
-An organized approach to problem solving
-Empathetic customer service approach
-Working knowledge of USA Health & Safety legislation procedures.
Preferential skill:
-Experience of racecar engineering
-Knowledge of electronic diagnostic systems
-CAN data transmission programming
IT user skills to above intermediate level on Microsoft suite of products.
To be Radical you have to offer something innovative and unique, both values that have always been at the core of our philosophy since our inception in 1997. From the very beginning our approach has always been to create a whole new niche in the world of motorsport, to which Nothing Compares.
We are now one of the largest producers of racing and track cars in the world selling over 2,000 cars globally in past two decades.
To sell that many racing cars the package has to be thrilling, dramatic, huge fun to drive and excellent value for money.
But the Radical philosophy extends much wider than just high performance race and road cars. We also run a thrilling championship portfolio at some of the best circuits throughout the world, providing competitive racing for everyone.
