The Customer Service Representative 1 will support our sales department with processing Distributor and Ecommerce orders and daily follow up of any issues with shortages and tracking related to these orders. This position will also be responsible for managing the sales portion of returns.
Process all Distributor and Ecommerce orders
Manage orders and payments paid via Paypal
Acknowledge Distributor purchase orders
Follow up with order fulfillment requests from distributors
Investigate and manage customer miss shipments, shortages, and damage request
Manage returns regarding contacting the customer and return case resolution
Other related duties as assigned
Specific Knowledge, Skills or Abilities Required:
Team Player with a strong desire to succeed and commitment to excellence
Must possess strong verbal and written communication skills
Immense attention to detail and organization skills
High proficiency and experience using Microsoft Office, specifically Excel
Ability to multitask
Knowledge of basic automotive suspension is a plus
Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.
Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development.
High School Diploma or equivalent
4+ years’ experience in the automotive field is preferred coupled with working frontline with customers
Work Environment and Physical Requirements:
Vision abilities required to validate and enter data on computer
Lifting to 30 lbs. on a limited basis
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.
FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations, and social/recreational programs – on merit and the principles of equal employment opportunity.
What We DoFOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq. Why you should join usNot only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!