Garden Grove, California
Posted: 04-Jan-23
Location: Clovis, California
Type: Full Time
Salary: $24-$27 per hour
Categories:
Salary Details:
Preferred Education:
JOB SUMMARY:
Supervises and coordinates activities and operations of sales and technical department staff
ESSENTIAL JOB FUNCTIONS:
While the essential functions outlined below describe a significant portion of this position’s assigned responsibilities, other functions and accountabilities may be assigned from time to time.
- Organizes, directs, and monitors daily activities of the sales and technical support department as well as reviewing performance.
- Manages employees and help resolves grievances.
- Establishes procedures, expedites workflow, prepares, and coordinates schedules.
- Maintains records of customer service requests and complaints.
- Provides timely and professional resolution of customer complaints, concerns, and inquiries in written and verbal formats.
- Builds effective relationships and trust within the team, existing customers, as well as potential customers by listening to their needs and educating them about the company’s products and services that are the most appropriate to their situation.
- Maintains knowledge of our product and policy changes then communicates this information to their team
- Participates, provides input, and communicates with various departments regarding issues.
- Prepares a monthly report to be presented to the Director of Sales & Marketing on performance of the department.
- Performs additional duties assigned by management as required.
REQUIRED KNOWLEDGE AND SKILLS:
- Must be great with people, have a calm demeanor, and be a team player
- Knowledge of the automotive industry is a significant advantage.
- Ability to demonstrate excellent customer service skills.
- Knowledge of Microsoft Word, Excel, Outlook.
- Knowledge of Macola and SnapEngage is helpful but not required.
- Strong organizational skills; able to manage priorities and workflow.
- Ability to understand, interpret, and follow written and verbal instructions.
- Ability to perform clerical functions and basic order entry processing.
- Ability to effectively communicate with people of all levels and from various backgrounds.
- Must be able to speak, read, write, and understand the primary language used in the workplace.
- Attention to detail.
- Willingness to work within constantly changing priorities with enthusiasm.
- Bilingual skills are a plus but not required.
EDUCATION AND EXPERIENCE:
- Requires a minimum of a high school diploma or GED.
- 2+ years of related work experience as a customer service manager.
ENVIRONMENTAL CONDITIONS AND PHYSICAL REQUIREMENTS:
Work is generally performed in an environmentally controlled setting. Regularly required to sit for long periods of time; stand, walk, and climb stairs, speak, and hear, both in person and by telephone; and use fingers and hands repetitively to operate office equipment including keyboards and to reach with hands and arms. Occasionally required to stand, walk, stoop, kneel or bend, may need to lift up to 25 pounds. Some attendance of company related events and offsite shows may be required.
