Qualifications

• Requires a working knowledge of automotive systems, replacement parts sales and the needs of classic car owners 
• Industry specific knowledge of steering, brake and suspension components
• Comfortable with phone, retail, over the counter, customer interaction
• Friendly and professional demeanor; positive Can-Do attitude;
• Reliable with strong work ethic
• Strong verbal and written communication skills
• Good analytical and problem solving abilities
• Ability to work in a fast paced, collaborative team environment
• Able to multi-task, follow-through and stay customer focused
• Can work independently, with minimal supervision and adapt positively to a changing environment
• Willingness to work cooperatively across all departments to provide the best possible customer service experience
• Proficient using MS Office: Word, Excel and Outlook; Internet, eBay and other on-line resources
• Strong and accurate data entry/order entry skills
• Bilingual/Spanish a plus
• Must be able to work every other Saturday 8:00 am – 1:30 pm.

Major Responsibilities

• Responsible for assisting customers via telephone in parts lookup and ordering
• Answers heavy call volume of technical calls
• Handles returns processing and other sales, technical and customer service functions
• Provides outstanding customer service while achieving sales objectives

• Follows-up with customers and returns email and voicemails promptly

• Builds business by calling on, building rapport and selling to new and existing customers
• Helps introduce new product lines to build sales.