ECS Tuning, a worldwide retailer of automotive parts and accessories, is looking for Customer Service Representatives (CSR’s) to join our inbound call center team. Our representatives provide a best-in-class customer experience and handle communication in the forms of inbound calls, chat and emails. They also provide problem resolution for order issues such as; returns, warranty and technical support. CSR’s will also enjoy a variety of other duties such as data entry, order verification and payment support.
ECS Tuning is a fast-growing organization and we’ve seen our success through double-digit revenue growth. Our team is collaborative and fun! We offer great benefits, recognition and opportunities for advancement.
Successful candidates will have at least one year of customer service experience, as well as, intermediate to advanced automobile knowledge. Must possess excellent oral and written communication skills, professional phone etiquette and strong data entry skills. High School Diploma or equivalent is required.
Additional Salary Information: Paid lunches
$500 Employee Referral Bonus Awards
Monthly employee recognition awards of Visa gift cards
Opportunities for advancement
Enjoyable work environment
About ECS Tuning
Enthusiast Auto Holdings (EAH) has grown from a family-owned Volkswagen repair shop in Wadsworth, Ohio into one of the largest specialty e-commerce companies in the automotive aftermarket industry. EAH designs, produces, and sells proprietary parts and kits for a rapidly growing number of automotive makes and models, and it partners with hundreds of other performance brands to bring the enthusiast community an unparalleled customer experience. Over one million enthusiasts follow EAH's banners on social media.
We care about our associates' lives and well-being, which is why we recently enhanced our benefits, paid time off, recognition and wellness programs, and incentive compensation plans. We continue to seek open and honest associate feedback in town hall meetings and through open-door policies. Our associates are also involved in giving back to the community; for example, our recent food drive donated 3,000 pounds of food and water to our local food bank.
You will have the opportunity to work with our talented team as we continue to pursue best-in-class service, an enjoyable work environment, and market-leading win-win vendor partnerships. We look forward to learning about you!