The Race Track Support Technician reports to the Motorsports Manager and plays a key role in supporting performance racing customers, through technical support, customer service, sales, and general equipment maintenance.
Technical/Event Support: Monitor and manage race track event operations to meet customer expectations and company goals
Plan and forecast inventory for race events and coordinate travel details
Suggest recommendations to buyers at events by providing accurate tire sizes, part numbers, etc.
Ability to work races with minimal supervision and answer race related questions
Represent Mickey Thompson brand in a positive and professional manner
Process cash sales and manage inventory within the tractor trailer at events
Set-up and tear down of displays, canopies, and tire machine equipment
Load and unload inventory from truck and warehouse
Provide mounting and balancing services
DOT Compliance: For those with CDL licenses, this includes compliance with all DOT regulations and company policy.
Ability to answer questions or problems relating to products, pricing, and availability
Process Racer Support Orders for tires and requests for yearly support
Ability to establish and maintain effective relationships with customers
Assist in the office by answering calls from customers relating to technical support and help out in the warehouse with maintenance support as needed
Must be reliable, respectful and possess a team player attitude
Required Education, Training, and/or Experience:
Valid Driver’s License
Basic computer skills: Word, Excel and e-mail
Knowledge of High Performance Aftermarket and racing industry preferred
Must be able to travel in excess of 25 weekends
Able to stand for long periods of time and lift in excess of 70lbs without restrictions
Ability to work under tight time and resource constraints
Ability to make decisions in the field relative to customer matters, adjustments, applications, and warranty issues
Able to tolerate loud noise and willing to work in all types of weather conditionsa
Telecommuting is allowed.
About Mickey Thompson Tires and Wheels
Mickey Thompson is known as a worldwide leader in high performance tires and wheels for use on the track and off road racing. With a brand new headquarters in Stow, Ohio and two West Coast locations, we are continuing to grow into an industry leader with a network of thousands of dealers world wide. We are a smaller organization (<100 employees) because of that each role can have a huge impact.
At Mickey Thompson we offer health insurance and a matching 401k, paid vacation and holidays, fitness center membership discount and training and development programs.