Holley, a leader in aftermarket products, has an immediate opening for a Technical Sales Team Lead.
The primary responsibilities for this position include providing technical support and/or consulting with technicians to help problem solve, taking escalated calls from customers, coaching techs and helping with customer phone calls and e-mails. Achieve team level key performance indicator goals and ensure excellent customer experience.
Key Job Elements (Essential Functions Performed):
Consult with individual techs and assist as needed on complex technical issues to provide an excellent customer experience
Monitors team performance to achieve target key performance indicators
Manage the fair and consistent application of performance management
Ensure training and development plans are maintained for all team members
Lead and inspire a team of sales techs to deliver excellent levels of individual/team performance and customer satisfaction
Motivate and coach individual team members to improve skills
Escalate any appropriate problems and provide feedback from sales floor to management
Assist in the assignment and completion of customer created email requests
Schedule and maintain online chat resources
Schedule and hold bi-weekly team meeting to update policies and procedures per management
Act as an intermediary between call center leadership, techs and other departments to ensure appropriate information is shared accordingly
Maintains a thorough knowledge of products and assists with team and individual tech development
Other duties as assigned to include various ad hoc reporting requests
Ability to coach and provide guidance with attention to details
Ability to educate and teach on technical product attributes
Excellent leadership and interpersonal skills and the understanding that customer satisfaction is of utmost importance
Excellent communication skills, verbal and written
Strong work ethic, dependability, and flexibility are required
Work experience in a technical call center
Qualified candidates should submit their resume to: email@example.com
Holley/MSD is a leading consumer branded business serving the $8 billion performance automotive space. With a combined 150 years of service, product knowledge and performance expertise, Holley and MSD are two of the oldest and most iconic brands in the performance automotive industry and are synonymous with American performance car culture. In addition, through a series of strategic acquisitions, Holley/MSD has built a stable of industry leading, complementary brands, including Hooker, Accel, Edge, Superchips, NOS, Weiand, Racepak, Hays, Mallory, Earls, Quick Fuel Technologies and DiabloSport. Holley/MSD serves a lifestyle market and its mission is to add value and excitement to enthusiasts’ vehicles to fuel their automotive passions.