The Sales & Customer Service Assistant will be a key position supporting the team within VIAIR Corporation. This position will provide daily sales, customer service, and administrative support. Successful candidates should have a track record of providing outstanding customer service, with knowledge of the Automotive and/or Industrial market segments, and some previous experience in sales.
Under general supervision, serve as initial point of contact with customers who contact VIAIR via phone, email, or LiveChat.
Provide prompt, excellent customer service and support to these customers with product specification information, address and clarify customer complaints, product returns/warranty information, etc.
Provide administrative support to Sales team members, including data entry, filing, scanning, etc.
Support Sales team members to cultivate and grow existing accounts, and go after new accounts across all market segments.
As needed, manage elements of the customer order process which may include: making product recommendations, providing price quotes, processing purchase orders, and confirming inventory stock availability.
Support the marketing team’s goals and objectives, as needed.
Must have outstanding Customer Service and Sales skills.
Must possess knowledge of Automotive or Industrial market segments. Mechanical knowledge or ability preferred.
Inside sales experience within a wholesale (not retail) business preferred.
Must demonstrate good organizational skills, be an assertive team player with problem solving skills, possess a positive Can-Do attitude, be self-motivated and have strong work ethics.
Must show good verbal and written communication skills.
Must be computer literate and efficient in MS office products, QuickBooks and Salesforce experience is a plus.
A minimum of 1-2 years of experience is desired.
This is an in-person, on-site office environment position, so there is no daily interaction with outside individuals. All employees must wear masks at all times while working in the office, with daily temperature checks.
The pay range for this position depends on experience, and will be between $16-18/hour.
100% company-paid medical and dental insurance after 60 days of employment
401(K) company contributions 7.5% of salary regardless of employee contribution, eligible after 1 year of full-time employment
Company-paid national holidays, sick leave, and vacation leave.
Tuition reimbursement for continuing education.
Please submit your resume for review and consideration.
FULL BACKGROUND CHECK REQUIRED ON ALL PROSPECTIVE EMPLOYEES.
Additional Salary Information: Depending on experience, from $16/hour
About VIAIR Corporation
VIAIR Corporation offers the most comprehensive line of fractional horsepower DC oil-less air compressors & air accessories for on-road, off-road and for numerous industrial market applications. Since 1998, our quality-engineered compressors and components have become the industry standard for automotive aftermarket applications worldwide.