Direct Sales Representative

Position Summary:  This position is responsible for answering product related questions, generating and processing sales and educating potential customers on product lines in an in-bound environment using phone, email, live-chat and CRM and promotes aFe products at car / truck events. The successful candidate will have intermediate to advanced automotive knowledge, thrive on customer interaction, follow-through and attention to detail.

Responsibilities and Duties:

• Answers phone, online and in-store consumer and customer questions related to products, order status, sales quotations, installation inquiries, technical or warranty issues and facilitates expedited resolutions.
• Ensures a superior customer service experience.
• Enters sales orders in NAV ERP, per established procedures.
• Educates customers on aFe POWER products and vehicle applications and recommends product solutions based on needs assessment and inquiries.
• Prepares daily and weekly progress reports.
• Maintains professional and technical knowledge of aFe product lines by pursuing training and development opportunities.
• Collaborates closely with internal departments when needed to answer product related questions or escalate technical product issues for resolution.
• Represents aFe POWER at car/truck events and promotes brand as needed or assigned.