We are looking to staff our team with automotive knowledgeable people in order to help customer find the correct products for their vehicles. Below are the job Duties and skills we are looking for.
Resolve customer complaints via phone, email or mail.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges. Place or cancel orders.
Answer questions about warranties or term of sales. Suggest solutions when a product malfunctions.
Handle products recalls.
Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records. Compile reports on overall customer satisfaction.
Compile reports related to account metrics.
Proficiency with Microsoft Excel.
Automotive aftermarket experience is heavily preferred.
E-commerce experience preferred
2 years prior experience with customer service.
Automotive Tech knowledge is a plus
High School Graduate
Job Type: Full-time
About Paramount Automotive
Since 2008 Paramount Automotive has provided automotive enthusiasts with innovative, stylish, high quality products at extremely competitive pricing. As a leading industry manufacturer we have integrated Robotic Welding and CNC equipment into our relentless pursuit of increasing product quality and reliability.Driven by feedback from our customers, sales staff and customer service, our engineers and design team work diligently to develop and perfect product that launches the absolute latest trends and improvements for a wide variety of vehicles and restyling tastes.Whether you drive a Truck, Jeep, or SUV, Paramount Automotive understands the basic desire to display your individual tastes and design a vehicle that matches your particular style, personality, and interests. If you’re a hard core dedicated off-roader, or prefer to cruise the local boulevard looking good, Paramount Automotive has an impressive selection of products to display the proper attitude and flair.At Paramount Automotive our goal is to constantly expand, improve, and refine the quality of our products, customer service, and respond to the needs of our customers. Building relationships and loyalty with our custom...er base is critical to our success where we are focused as never before. With assistance from our highly valued customers we feel confident that Paramount Automotive will continue to develop the kind of high quality, inventive, and affordably priced products that promote sustained market growth well into the future.