Merchant Automotive is dedicated to being the go-to resource in the Duramax and Allison line of diesel automotive products. This ongoing mission of providing expert knowledge and solutions is driven by our unwavering dedication to supporting our customers. We are an EOS company and striving to become a “Best Places to Work”.
The Service Writer will be instrumental in growing our newly relaunched service division to being the best place to service a Duramax engine or Allison transmission. The success of this area in our business not only increases revenue, but helps create future opportunities for new product development as we identify common challenges with new vehicles. The ideal candidate will be excellent working with people and will be able to juggle frequent communications with internal and external customers, managing the service technicians schedule, and ensuring the department is at or near capacity at all times. The Service Writer will be the conductor, ensuring that everything is running on schedule.
Schedule service appointments
Create and send quotes to sell
Obtain clear understanding and documentation of customer needs
Recommend future maintenance and relevant products for future service
Obtain approval for repairs
Updating work order with any additional parts that have come up during the job
Accepts customer payments (and deposits for special order parts)
Reminds customers of upcoming appointments to reduce gaps in the schedule and frequency of no-shows
Order parts needed to complete repairs
Scheduling sublet services such as alignments, machine shop work, etc.
Ensure parts required have arrived before scheduled repair (if applicable)
Greet customers (both service customers and parts pickup)
Keep customers out of the shop area at all times (unless Service Technician requires customer inspection) for customer safety
Inspect & document incoming and completed vehicles (including photos)
Verify test drive occurred on all vehicles before and after service
Analyzes service department productivity
Ensure everyone is utilizing common sense, legal and business safety precautions at all times
Ensures we follow the law regarding all repairs/vehicle modifications
Ensures our facility and team members have and maintain appropriate licensing/certifications
Other duties as assigned
Required Skills and Experience
Knowledgeable with vehicle mechanics in order to be able to create quotes and explain to customers
Ability to handle a frustrated or unreasonable customer
Exceptional communication, interpersonal, and customer service skills
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Merchant Automotive is an Equal Opportunity Employer. Merchant Automotive does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, core values, merit, and business need.
About Merchant Automotive, LLC
Merchant Automotive is dedicated to becoming the go-to resource in the Duramax and Allison line of diesel automotive products. This ongoing mission of providing expert knowledge and solutions is driven by our unwavering dedication to supporting our customers. We are an EOS company and striving to become a “Best Places to Work”.