T-Rex Truck Products, Inc is looking for a team member to elevate our customer experience. We are looking for a candidate that will ensure we deliver on our promise of outstanding service by providing exceptional help before, during and after the sale. Our ideal representative will have the ability to communicate effectively and maintain our commitment to satisfy our customers.
Daily tasks include processing orders, returns and supporting the sales and customer service teams at various levels.
Customer Service Representative Responsibilities:
Communicate with customers through various channels via e-mail, phone, web chat
Processing of orders returns & warranties
Produce back order reports and update customers
Respond promptly to customer inquiries
Maintain a positive attitude & provide professional customer support
Acknowledging and resolving customer complaints quickly and efficiently
Track customer interactions, comments, and concerns
Communicate and coordinate with coworkers from different departments.
Provide feedback on issues and improvements at every level
Monday – Friday 8:30am – 5:00pm
About T-Rex Truck Products, Inc:
For over 25 year of cutting-edge development, T-Rex Truck Products has become a world leader in aftermarket truck accessory design and manufacturing. T-REX's state-of-the-art 45,000 sq. ft. Southern California facility houses all of its production, design, research & development, marketing & corporate staff; and each and every one is dedicated to a singular purpose: Producing America’s finest automotive accessories on the market today. T-Rex Truck Products, Inc currently produces three distinct brands of products, T-Rex Grilles, ZROADZ Off-Road Products and US Rack.
Customer Service Representative Requirements:
Must have a great attitude and able to work under pressure
Able to work in a fast pace environment
Ability to take on multiple tasks and meet deadlines
Ability to monitor and control multiple inbound calls
Must be punctual and able to stay on track
High school diploma, general education, or degree
1 year of experience in Customer Service or equivalent
Fluent with computers – Microsoft Word & Excel is a plus
T-REX Truck Product / T-Rex Grille is a US manufacturer of custom grilles for all vehicles and LED mounting brackets for truck, Jeep and off-road market and sells to all large and midsize distributors, dealers and online e-commerce sites. T-Rex has recently acquired US Rack, a leading heavy duty truck rack and ladder rack manufacturer and in the process of introducing the full line to all of it's market place.