Reports to Customer Service Manager and VP of Sales
Receive inbound sales calls and assist customers with product selection
Engage customers in live chat system
Maintain relationships with existing customers and create relationships with new customers in order to develop repeat business
Execute point of sale in the most efficient and effective way possible
Attend a minimum of 6-8 car shows a year
Process orders for products received by telephone, fax, or in-person
Provide timely and accurate information to customers regarding order status and product knowledge requests
Provide 1 call resolution for customer service issues
Must be physically able to lift up to 75lbs (to assist at car shows)
Other duties assigned by Management
Supervisory Responsibility This position has no supervisory responsibilities.
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This job also requires over the road travel in an 18 wheeler or fifth wheel for travel to car and trade shows. Outside work as well as lifting and physical labor while on the road or possibly in the office to assist with walk in customers.
The individual in this position will spend several hours sitting and using office equipment and computers, which can cause muscle strain. Must be able to physically lift up to 75 lbs to assist at car shows. Must also be able to use ladder for show awning installation and big tire installation.
Schedule and Availability
Ability to work hours of 11AM to 8PM weekdays and 1 or 2 Saturdays per month from 8 am to 12 noon as needed. Must be able to work a flexible work schedule or extended hours if needed.
Travel Minimum of 6-8 car shows a year. Must be willing to travel for training.
Qualifications, Education and Experience
Prior experience working in a high-activity sales environment preferred
Knowledge of tire, wheel, and other automotive technical information
Class A Commercial driver’s license (optional)
Excellent presentation and communication skills
Highly motivated and energetic personality
Some level of higher education preferred
At least 1year prior experience working remotely
AAP/EEO Statement Coker Tire and its affiliates provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Coker Tire complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Coker Tire expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Coker Tire’s employees to perform their job duties may result in discipline up to and including discharge.
About Coker Tire Company
As the world’s largest supplier of collector car tires and wheels, Coker Tire has been supplying enthusiasts with the right tires and wheels for their antiques, classics, hot rods, and muscle cars since 1958! The company has grown in leaps and bounds since its early beginnings. Coker Tire is known for whitewall tires, but offers thousands of specialty tires and wheels for a wide range of applications. Whether a classic car, a vintage truck, a custom motorcycle or anything in between, Coker Tire has a tire and wheel to fit.