Maintain a cheerful attitude while answering all inbound calls and addressing customer or sales team needs Answer all customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction Support sales staff by completing and processing orders and keeping senior staff informed of any issues with delivery Ensure the sales team is on track to meet month-end goals by prepping and executing mailing and calling campaigns Make follow up calls to potential clients and schedule sales meetings for the sales team Provide all necessary data to senior management upon request Establish active communication and engagement with all other departments to ensure projects stay on time (i.e. reporting on shipping delays to support team, etc.) Collaborate effectively with the sales team by creating and issuing sales tracking documentation upon request Ordering of equipment from vendors as quotes and projects are approved Tracking of orders and keeping other departments informed when items arrive onsite, will be late, etc. Sorting orders as the are received and updating tickets for support to let them know equipment is ready for install Process RMAs as needed Assist Sales staff with registering deals and getting the best price possible May be required to attend virtual or in person marketing and sales conferences Qualifications for Sales Support
Attention to detail is a MUST Experience in supporting senior-level management including making travel arrangements and scheduling weekly meetings Working knowledge of Excel spreadsheets using vlookup and pivot tables, including other data management software Demonstrated ability to assist sales teams with any additional work as needed with a can-do attitude Must have excellent verbal and written communication skills with a clear and friendly speaking voice Be strongly skilled in data entry and customer service including basic math and reporting skills Attention to detail is necessary as well as being a people person with excellent customer service knowledge Job Type: Full-time, In House
Baer Inc is a manufacturer of high performance braking systems for automobiles and light trucks.