Love working on trucks, but tired of wrenching for a living. S&B Filters is the perfect fit for you.
S&B has been around for 40+ years is still expanding our brand. We need someone who is as diesel truck expert and loves to talk to customers on the phone to help them solve problems and educate them on our products. While most of the time you would be talking to customers or interacting with our cool staff, you will definitely get your hands dirty as we feel you need to install an intake, fuel tank, body mount, etc to really get a understanding of our product. That is the nuts and bolts of the position. HR made me list the typical job posting details below.
Highly technical individual to assist with remotely diagnosing issues customers are having with S&B product including but not limited to pre-sales support. Candidate must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments, as well as directly with customers.
Experienced persons may have a background in automotive, vehicle repair processes and technologies, and/or high level customer service skills. Candidates must be able to thrive in a high energy team environment managing multiple events at once. Your core values should revolve around providing amazing service and exceeding customer expectations, while having a calm and focused demeanor.
Duties and Responsibilities:
Perform diagnostics on issues with products in the field by reviewing install instructions, cases, etc.
Provide highest level of verbal and written customer support
Act as a point of escalation for the Customer Support team when technical assistance is needed for cases
Perform troubleshooting, remote diagnostics, and case review
Recognize trends and patterns in field failures, and provide feedback to Engineers
Clearly articulate next steps to the required internal/external teams for further diagnostics or required repairs
Make outbound calls to customers who just received our product to make sure they are happy with their purchase.
Minimum 2 years of relevant work experience
Skilled with common workplace and database software (MS Word, Excel, Visio, Access, etc)
Strong data interpretation skills with attention to detail
Establish and maintain a positive, cooperative working relationships
Willingness to learn new and innovative automotive technologies
Automotive experience is a definite plus
Excellent customer service and communication skills
You must be a people person who has the perspective that the "glass is half full."
You must like talking on the phone as you will be talking on the phone and communicating via chat and email almost the entire day
About S&B Filters
S&B Filters has been in business for over 40 years. We have been experiencing a huge growth rate over the last 10 years and there is no sign of it slowing down.