Northridge 4x4 is looking for its next customer service enthusiast to join our team!
Do you enjoy working with customers over the phone, value relationships with customers, and have a commitment to provide legendary experience for them? Customer Service Representatives are responsible for providing high quality customer service to our external customers via providing information in response to inquiries about products, pricing, and other product related questions. They also manage and resolve customer general questions and problems, complaints, or concerns, as well as process orders received from customers through phone, email, internet and fax. Finally, they also work with other departments to resolve customer’s questions or issues, and work with business partners to determine product availability, shipping pricing, problems, and tracking.
Where you’ll spend your time:
Provide customers with answers to inquiries
Resolve customers problems or concerns by following company policy and using good judgment
Confer with customers by telephone, and email to provide information about products, product availability, shipping charges, tracking questions and/or other customer inquiries
Take or enter orders, cancel orders, track orders, or obtain details of complaints
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Process orders received through the phone, email, fax, or the internet
Work with internal departments and external business partners to resolve customer issues
Enters accurate order notes that communicate actions and results
Demonstrates good judgment, tact, and diplomacy in dealing with customers, both external and internal
Other duties and responsibilities as needed.
1-2 years of demonstrated customer service experience in a call center environment taking incoming calls over the phone (preferred)
High School Diploma or equivalent
Must be mechanically inclined with intermediate to advanced mechanical knowledge; knowledge of small compact cars (preferred)
Basic to intermediate proficiency using a computer and MS Office programs: Excel, Word, and Outlook
Flexible scheduling availability with ability to work weekends and some availability during the week
Competencies below are typical company competencies, but can be higher or lower based on position:
Communication – listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus, and fosters two-way communication
Achievement Oriented – focusing your efforts on achieving high quality results
Passion for Teamwork – work with others to help them achieve their personal and organizational goals. You celebrate your wins with others, celebrate others wins and successes, and realize when the company falls short, you fall short and look for ways to succeed
Exemplify Integrity – treating others fairly, honestly, and respectfully; furthering the integrity of the organization and its relationships of trust within your own teams, customers, and the broader community; maintains ethical principles even in the most challenging circumstances
Must be able to adhere to attendance policies and requirements.
A team of automotive enthusiasts who have a drive for customer service and sales, as well as leadership who have passion for the off-road industry, are driven, successful, and willing to help mentor and teach those who have the same passion
Full time benefits include: medical, dental, vision, company paid life, short-term disability, two weeks of PTO your first year, paid holidays, employee discounts, and more...
All employees are eligible for company provided Life insurance, Employee Assistance Program, discounts on products, and 401(k) plan participation (after 90 days with “immediate” vesting).
Your work environment:
Office environment must be able to work at a desk and requires extended periods of sitting/standing
Requires repetitive movement and requires repeating the same physical or mental activities
Requires speaking / reading English
Requires ability to talk and speak through the telephone
Additional Salary Information: must be able to work on Saturdays with off day during the week
About Northridge 4x4
Aftermarket Performance Group (APG) is a fast-growing leader in the automotive aftermarket industry. The company is made up of multiple divisions focused on the wholesale distributor and direct-to-consumer segments within diesel performance (Premier Performance Products, TruckTech), jeep and off-road (Northridge4x4), compact performance (RallySport Direct, JB Autosports), and gas segment (Stage 3 Motorsports).