Highly technical individual to assist with remotely diagnosing issues customers are having with S&B product including but not limited to pre-sales support. Candidate must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments, as well as directly with customers.
Experienced persons may have a background in automotive, vehicle repair processes and technologies, and/or high level customer service skills. Candidates must be able to thrive in a high energy team environment managing multiple events at once. Your core values should revolve around providing amazing service and exceeding customer expectations, while having a calm and focused demeanor.
Perform diagnostics on issues with products in the field by reviewing install instructions, cases, etc.
Provide highest level of verbal and written customer support
Act as a point of escalation for the Customer Support team when technical assistance is needed for cases
Perform troubleshooting, remote diagnostics, and case review
Recognize trends and patterns in field failures, and provide feedback to Engineers
Clearly articulate next steps to the required internal/external teams for further diagnostics or required repairs
Minimum 2 years of relevant work experience
Skilled with common workplace and database software (MS Word, Excel, Visio, Access, etc)
Strong data interpretation skills with attention to detail
Establish and maintain a positive, cooperative working relationships
Willingness to learn new and innovative automotive technologies
Automotive experience is a definite plus
Excellent customer service and communication skills
Additional Salary Information: We utilize ADP Total Source, so we have the benefit offering of a very large corporation.
About S&B Filters
S&B Filters has been in business for over 40 years. We have been experiencing a huge growth rate over the last 5 years and there is no sign of it slowing down.