Radflo Suspension Technologies is seeking an Automotive Customer Service Associate who is customer service oriented, while acting as a liaison in all facets of automotive aftermarket, fixed operations parts services and inside sales. The Customer Service Advisor would be able to resolve any emerging day to day issues in an efficient professional manner, and provide tactical solutions to problems that require additional service needs and update staff accordingly. This employee will ensure to provide superior customer service etiquette and maintain high level of professionalism with a sales mindset to grow the client relationships.
Capable of fielding large volume inbound calls and demonstrating excellent customer service.
Able to identify customer needs, collect technical information, and resolve customer inquiries.
Able to provide general automotive overview response, and also learn and follow templates.
Able to interact closely with C Level staff and department heads in day to day operations.
Able to handle customer complaints, technical parts inquiries, follow through on customer requests and follow-up accordingly.
Prepared to provide options upon request without losing a sales opportunity.
Strong customer communication skills.
Provide concierge support for owner inquiries, whether in person or by phone to ensure customer does not get mishandled.
Able to speak confidentially and generally about automotive parts, services, and shock absorbers.
General Admin, data entry, quote creation, and capability in taking new orders.
Position can scale to assist in sales operations and client account management.
Previous experience with Customer Relationship Management (CRM) software is a must.
Inbound sales and customer service support or retail sales experiences a must.
Prior experience working with inbound sales, customer service, and in the automotive and/or automotive aftermarket field is a plus.
Former technician and shock absorber parts experience is a plus.
Previous automotive experience as service writer, customer service, or sales business development experience a plus.
Outgoing personality with experience in developing relationships via phone and email, nurturing leads.
Knowledge of administrative procedures and interpersonal skills.
Quick learner can work fast paced and logically.
Must be proficient in Microsoft applications, general computer software, and Adobe applications, internet, and telecommunications.
Valid US drivers license.
High school diploma plus a minimum of 4+years of experience.
Must be able to pass pre-employment testing including background checks, drug screen, reference check etc.
About Radflo Suspension Technology
RADFLO Suspension Technology is a manufacturer of high performance custom OE and universal length shock absorbers. Their corporate office and manufacturing plant is located in Southern California and services clients locally and internationally. Radflo specializes in OE replacement applications, shock absorbers and dampers for military vehicles, pickup trucks, SUV, and motorsport industries.
The company began in the 1980s in South Africa, and was spearheaded by two brothers, Glenn and Warren Classen. Radflo's reputation for versatility and effectiveness quickly transcended the motorsport industry. In 1994, the South African Defense Force turned to Radflo when it needed a dependable steering damper for its infamous Ratel, a ferocious 19-ton infantry fighting vehicle. This led to other industrial projects, including specialized damping units for the mining industry and custom private label relationships within high line OE distributors nationally.
By focusing their knowledge and experience on custom valving solutions, and providing style and agility with client requests, the brothers quickly established Radflo shock absorbers as the performance benchmark for all f...orms of competition. Radflo's product base is known as "The Choice of Champions!".
Off-road trucks, buggies, production cars, open wheel Formula Vee racers, and even motorcycles were winning races with Radflo shock applications. The world's leading vehicle manufacturers were also paying attention, as Nissan chose to equip their support vehicles with Radflo shocks for the trans-Africa Dakar Rally in 2003 and 2004.
Radflo Suspension Technology remains true to its original vision. This unrelenting attitude and top tier client services ensures the company will continue to provide racers and enthusiasts with superior products and unrivaled support at the best possible price.