Position Title: Powersports Tech CSR (To $62,504 plus benefits) Location: Midwest Compensation: $37,483 to $62,504 Plus benefits
My client, a major aftermarket Powersports Manufacturer seeks a Power Sports Technical Customer Service Rep.
Under the direction and supervision of the Customer Service Manager, this position performs a variety of Technical Customer Service related functions for all of our Powersports Brands.
This position supports our external and internal customers with technical support, including diagnostic capabilities, product, and mechanical application for our products.
Key Areas of Responsibility:
• Accurately address all inquiries from a variety of customers in a timely and professional manner. • Deals directly with customers via telephone and email to provide sales and technical support to retail customers, dealers and distributors. • Communicate issues that arise with products to the appropriate areas (Quality Dept, Engineering Dept). etc. • Inspect returned parts and address product defects or deficiencies with the appropriate groups to resolve the issue. • Constantly monitor product application descriptions for accuracy. • Provide support to Engineering, Quality and Marketing departments • Assisting with Marketing Initiatives • Doing research for the Engineering group • Reviewing Distributorship catalogs to keep current with changing products. • Occasionally attend trade shows and industry events to support our product lines. • Perform other related duties as assigned.
Education and Qualifications: • High School Diploma or GED • Associate or Bachelor’s Degree (Preferred not necessary) • Work experience in the power sport industry • Knowledge of the Power Sport or Rotating Electrical or Outdoor Power Equipment Industry, including: major distributors, competitors, products and applications • 10% Travel Requirement • Knowledge of component part application to motor sports, rotating electrical, outdoor power equipment industry as applicable. • Strong customer relations skills. • Strong problem-solving skills. • Ability to incorporate telephone and email etiquette to ensure customer satisfaction.
Lonski and Associates Referral Bonus Policy Please tell us if you know someone who would be great for this opportunity. Whenever you refer someone we place, we will send you a check up to $1,000.
#Lonski1 #LI-RK1 Rollin E. Karoll Powersports Recruiter Lonski and Associates, LLC PowerSports/Recreational Consulting & Staffing Services 445 Elton Road Berlin CT 06037