Summary We are a high-end truck accessory and wheel manufacturer seeking a highly motivated and experienced Dispatcher with truck industry experience to help grow with us and provide the highest level of customer satisfaction to our customers and channel partners. We’re looking for someone who is an enthusiast, who has style and can transfer those attributes into their work. DUTIES AND RESPONSIBILITIES
Manages the dispatching of daily orders to the warehouse team to ensure each order is picked, packed and shipped quickly and perfectly.
Works collaboratively with the entire RBP team to ensure Best in Class Customer Satisfaction, no matter what. Your #1 goal in every and all activities will be to provide Best in Class Customer Satisfaction Level Customer Service.
Work collaboratively with pickers, packers and all other warehouse staff to ensure orders are picked accurately and timely on any order
Ensure that the warehouse inventory levels are accurate, clean and well packaged. Makes recommendations to the team on areas for improvement
Creates processes and procedures for the organizing the custom and forged wheel manufacturing process
Manages the delivery process of all incoming orders, both drop ship and stocking orders. This includes dispatching to the most appropriate picker, working with the sales team on any custom orders, etc.
Works collaboratively with the pack line scanning team to ensure each order is picked and packed accurately and timely.
Work alongside the sales team to offer options for out of stock orders
Manages the backorder process and works with the sales team to process backorders as items are finished in production
Manages any issues with delayed or late orders with the applicable cross functional teams to deliver the best customer service
Works collaboratively with the entire RBP team on all process improvement. Recommends any process or system improvement areas and works with the team to ensure all are successfully executed
Manages the custom wheel process including organizing the order status, process with inside CNC team, etc.
Responds promptly to customer inquiries, always providing the Best in Class Customer Experience, no matter the customer
Other sales support as needed, with a willingness to go the extra mile for every customer.
Follow up on customer interactions (call tags, shipping labels, WFI and back orders).
Additional duties as assigned.
Professionally represents all related companies
Qualification and Requirement
Minimum of 5 years sales experience within the truck/automotive industry is a MUST
A sense of humor and true team, “Failure is not an option” attitude
An extreme interest in learning and growing is a must
A truck or car enthusiast – you must have a passion for this industry
Job Type: Full-time
Salary: Negotiable depending on experience
Account Management: 5 years
Truck Industry: 5 years
About Rolling Big Power
Founded in 1983, Pilot is an award-winning leader in aftermarket accessories for cars and trucks. It is best known for partnering and building strong vendor relationships, bringing to market unique and innovative products, its global sourcing capabilities, its commitment to customer service, and providing expertise in category management. Pilot has recently been reinvented and introduced a new management team In 2015. Its 500,000 sq. ft. headquarters is based in the City of Industry, California, and is home to our in-house design and marketing team, R&D/engineering team, category management experts and merchandising team.