Category Management, Education/Training, Sales & Customer Service
Here we grow again!
Summary: We are seeking a highly motivated and experienced Customer Success Expert with engine, primarily import, and suspension experience to help us grow and provide the highest level of customer satisfaction. We’re looking for someone who is an enthusiast, that has a passion for helping people and can utilize those attributes for this position. The position primarily respond to technical questions, i.e., Cam or injector specs or settings, however, will assist in RMAs, and other customer issues as required.
Provide the highest level of customer service
Work collaboratively with the entire team to ultimately provide a best in class customer experience
Provide retail customers, dealers, and distributors with product knowledge and technical support
Track and help correct any inaccuracies with catalog or website
Assist with improving product instructions with the goal of lessening the need for customers to initiate contact
Reduce response time while improving customer satisfaction
Responsible for resolving customer concerns related to product and content quality
Will be required to communicate issues to Engineering and Quality Assurance personnel
May be required to perform and video product installations for customer training
Qualifications and Skills Required:
Minimum of 5 years experience within the automotive industry, import experience a plus
The ability to be self-managed and lead your team
An extreme interest in customer care and making people happy, repeat customers
Engine, vehicle electronics, and suspension experience – you must have a passion for the automotive aftermarket performance industry
Group-A Engineering brand's include Skunk2 Racing, Grams Performance and Design, and Kraftwerks USA. Since 1994, Group-A Engineering’s goal has been to simply build the highest quality, best-performing aftermarket parts for today's sport compact vehicles. Designed by passionate enthusiasts and drawing on nearly 30 years of experience in the sport compact and domestic performance industries, we’re able to create the products that cater to the market needs.