Bosal USA, located in Budd Lake, NJ, is a leading distributor known for its foremost position in the automotive industry developing, manufacturing and distributing exhaust systems and catalytic converters. Bosal USA has an immediate Customer Sales Support position in our NJ location that is integral to the success of our brand and our customer base. We are looking for a dynamic individual to join our team and be empowered to handle sales and customer service along with the integrated data management of our systems and processes. Bosal USA offers a competitive and comprehensive health benefit plan, 401(k), PTO and a casual work environment.
Experienced Customer Service Representative will assist customers performing all direct customer related tasks to ensure superior customer service satisfaction.
Will also play an integral supporting role in increasing sales revenue by identifying missed opportunities from lost sales, generating leads by telephone prospecting and promoting sales growth.
Opportunity to learn and utilize various modules within integrated IFS computer system to provide service and track the progress of customer orders and returns; and document ongoing customer purchases and trends. Will learn and develop Bosal products and services and coordinate the processing and handling of e-commerce business from receipt and confirmation of orders, and communication with various internal departments and internet portals.
Microsoft Office proficiency, including Word and Excel and the ability to learn an automated business system required. Must have the drive to work well in a multi-dimensional, fast-paced customer/sales environment.
Excellent communication skills and willingness to work within a team to strategically coordinate customer solutions while delivering outstanding customer service and sales.
3-5 years sales or customer service experience within an automotive environment preferred, but Bosal USA is open to an individual willing to learn the automotive business/industry.