DRIVE AND ACHIEVE CORPORATE GOALS & OBJECTIVES BY CONTINUALLY IMPROVING SALES, ORDER PROCESSING AND THE CUSTOMER SERVICE EXPERIENCE
ENSURE CONSISTENT, PROFITABLE GROWTH IN SALES REVENUES THROUGH POSITIVE PLANNING AND MANAGEMENT OF SALES AND SALES SUPPORT STAFF
IDENTIFY STRATEGIES AND ACTION PLANS TO IMPROVE SHORT AND LONG-TERM SALES
A COMBINATION OF EXPERT SALES, TECHNICAL KNOWLEDGE, COACH, TRAINER, MENTOR, MOTIVATOR AND MANAGER
Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with delays, or unexpected events.
Dependability: Responds to management direction; Keeps commitments; Commits to long hours of work when necessary to reach goals.
Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; follows through on commitments. Works with integrity and ethically. Upholds organizational values. Focuses on solving conflict.
Quality Management: Looks for ways to improve and promote sales.
Partners with management to align sales department policies and procedures with the company objectives.
Develops specific plans to ensure revenue growth of all company products.
Monitors orders and stock to ensure on-time delivery and customer satisfaction.
Maintains in-depth working knowledge of the company’s software systems and processes.
Accurately forecasts annual, quarterly and monthly revenue streams.
Provides monthly/quarterly results assessments of sales staff’s productivity.
Interprets short and long-term effects of sales strategies.
Educates sales team by establishing programs in the areas of new account sales and growth and sales of emerging products.
Ensures that all departmental procedures are observed through an effective supervision of all sales techs, and sales support staff.
Identifies and implements strategies to improve quality of service, productivity and profitability.
Defines and communicates sales/customer service performance standards.
Motivates and mentors the sales/customer service team
Plans, prioritizes and delegates work tasks to ensure proper functioning of the department
Coordinates and manages sales projects and initiatives
Handles complex and escalated sales/customer service situations.
Tracks customer complaint resolution,
Reviews orders to ensure accuracy.
Continuously evaluates the internal order entry system to insure correct pricing and discounts are processed.
Provides employee awareness and compliance of company policies and procedures regarding sales, shipping, discounts, promotions and customer satisfaction.
Conducts regular sales, product and procedure meetings with sales techs, sales support staff and corresponding personnel.
Hiring, coaching, training and performance evaluation of sales techs and customer service personnel in accordance with company policy.
Ensures sales and customer service personnel maintain professional behavior, proper language, and a positive attitude towards customers, suppliers, and fellow employees.
Reports potential non-compliance or infractions, determines appropriate course of action and swift resolution.
Minimum 10 years hands-on experience in auto part sales, tech sales and customer service
Minimum 5 years of managerial experience, preferably in a sales / call-center environment
Requires a working knowledge of automotive systems, replacement parts sales and the needs of classic car owners
Industry specific knowledge of steering, brakes and suspension components preferred
Ability to manage and direct personnel with responsibility for tech sales, counter sales, order entry and customer service
Able and willing to travel, sometimes out of state, to attend trade shows and events (SEMA)
Familiar with Hiring, Disciplining and Termination compliance
Can effectively prioritize assignments and make quick, rational decisions.
Is driven and self-motivated, with sound reasoning, judgment and problem solving skills
Has excellent interpersonal communication, leadership, and customer service skills.
Able to communicate clearly and courteously in all instances.
Proficient use of Microsoft Office: Word, Excel and Outlook.
Additional Salary Information: Salary is commensurate with skills and experience.
About Classic Performance Products, Inc.
*** CLASSIC PERFORMANCE PRODUCTS, INC. *** A Leader In The Automotive Restoration Industry -
We have a strong commitment to quality, customer satisfaction, and our people. We offer competitive wages, a comprehensive benefits package and the opportunity for challenging work, in a Team oriented environment. If you are a reliable self-starter who is detail oriented with a strong work ethic, you may be an ideal candidate ... COME JOIN OUR TEAM!