The E-Commerce Merchandiser will work to build a best-in-class online customer experience for our categories and products, while driving continuous improvement of the user experience. This team will partner with multiple other departments including Merchandise, Catalog, Marketing and more.
Essential Job Functions
Curate and enhance product content display online, to include product sort, product titles, images and videos, product descriptions, and attributes.
Serve as the data-driven subject matter expert on traffic, content, customer behavior, and online merchandising within a specific set of categories.
Monitor and evaluate the competitive landscape and stay up-to-date on digital marketing and merchandising trends for assigned products and categories.
Participate in, and contribute to, the overall line review process with analysis of online sales information (unit sales trends up/down, dollar sales trend up/down, gross profit dollar sales trend up/down, dross profit percent trend up/down, sku level add/drop).
Present recommendations to the merchandise team to improve the go-to-market digital strategy and online product curation to impact all selling channels.
Use internal and external tools (NPD, APT, Google Analytics, Microstrategy, ForeSee, etc.) to analyze site metrics, customer research, and related data to identify opportunities to improve merchandising and the customer experience across the digital platforms and various product categories.
Skills and Qualifications
Bachelor degree with work experience of 3-4 years in digital business, merchandising, development, etc. or equivalent.
Experience with web and sales analytics strongly preferred (NPD, APT, Google Analytics, Microstrategy, ForeSee, etc.) strongly preferred.
Passionate about the customer with a strong interest in understanding and driving user behavior.
Analytical and process-oriented, comfortable working with large data sets and making data-driven decisions.
Comfortable in a cross-functional work environment with an ability to motivate and influence work.
Able to navigate through ambiguous and subjective situations, including balancing operational efficiency and data analysis with high quality standards and doing what is best for the customer.
Automotive retailing knowledge desired.
Internal Number: 1-175138
About O'Reilly Auto Parts
O’Reilly Automotive Inc. has provided high-quality auto parts availability and excellent customer service since 1957. Today, as a Fortune 500 company, we are determined to be the leader in the auto parts industry through serving both retail and professional customers. We rely on exceptional team members to support our success and growth every day.