Do you have a passion for engine tuning, data analysis and all things high-performance electronics? Are you the type of person who enjoys troubleshooting, takes pride in solving problems and helping others, and enjoys the satisfaction that comes with knowing you played an important role in the success of your customers? If so, then we want to talk with you about joining the AEM family!
AEM Performance Electronics has an in-house opening for a Technical Support Specialist. In this position, you will be on the front lines assisting racers and enthusiasts who use AEM Performance Electronics products to ensure that they have a positive experience. Please see our description below for details and submit your resume to firstname.lastname@example.org. We look forward to hearing from you!
Overall Responsibility: Responsible for telephone and web-related product technical support for the complete line of AEM Performance Electronics products. There is an opportunity for travel to provide event technical support if you have the ability to prove yourself in-house.
Key areas of responsibility:
Assist customers with troubleshooting technical problems on products that include sensors, gauges, EMS controllers and data acquisition systems
Manage product returns for testing and warranty work or replacement
Excellent interpersonal, organizational and presentation skills
Ability to deal with a variety of situations where no two problems are exactly the same
Ability to interpret and provide instructions orally and in writing
Must be computer literate and able to use MS Office products
Automotive tuning experience desired. Knowledge-base should include:
Familiar with engine airflow dynamics and basic tuning theory
Familiar with injector sizing requirements and flow
Knowledge of closed-loop control system dynamics
Proper automotive wiring practices
Understanding of automotive electronic and electromechanical systems and components
Tuning experience with AEM EMS software products ideal but not required:
Working knowledge of AEM electronics products preferred but not required
Working Hours: 8 am to 5 pm
Additional Salary Information: AEM Electronics offers a competitive salary and benefits including:
•Health, Dental and Vision Insurance
•Flex Spending Accounts
About AEM Performance Electronics
We create innovative new products that set the standard in the performance aftermarket, delivering the highest level of product integrity and making advanced technologies accessible to the racing masses.
We believe that a positive customer experience is the key to our success. We achieve this success by delivering products that produce an exceedingly high level of gratification.
We have a deep appreciation for every racer, enthusiast and distribution partner who chooses to trust our products and will always strive to provide an unparalleled customer service experience. We will evolve to meet the support needs of our customers and we will put our customers first. We will continue to set the standard for service and support in our industry.