The dedicated Program Administrator will be physically located at the Audi North America Corporate facility in Herndon, VA. The primary focus for this resource will be to oversee and administer the Audi Certified Collision Program in accordance with the processes that have already been established by Audi. A secondary focus will be to update the program administration functions to better respond to the planned growth of the program and network of shops. The daily direction and supervision will come from both the onsite Audi Program Manager as well as the external VeriFacts Program Manager. Line reporting will be to the Audi Program Manager.
Time Commitment Required: 3 years
Brief Job Description:
Learn the role of the current Program Manager and Director and establish a transition of duties to the Program Administrator.
Administer the process of authorizing independent and dealer owned repair facilities to become Audi Authorized Repair Centers under the program requirements.
Serve as the primary interface for Collision Centers going through the authorization process.
Hold Collision Centers accountable for meeting milestones and deadlines in the process.
Coordinate the roles of other 3rd party suppliers as they pertain to the certification and training process.
Maintain the portfolio of materials and tools necessary to support the program.
Update materials and tools as needed to support the evolution of the program.
Equipment and Tooling Self-Assessment
Process Flow Chart
Certified Repair Network
Service Process Guide
Learning Management System (Course Scheduling)
Purchase Orders (KSRM)
Identify opportunities to improve and enhance the program and lead the activities for implementation.
Produce tracking and status reports for distribution to the program stakeholders.
Serve as the central contact for OEM, Dealers and Authorized Repair Centers concerning the program.
Operate as a program liaison between Authorized Repair Centers, 3rd party suppliers, Audi After Sales personnel, other Audi departments, and the Audi Program Manager/ Director.
Update, maintain, and track the department's budget and expenses
Initiate the Purchasing Process through the internal purchasing portal
Analytics of business trends based on the Collision Repair Network (CRN Dashboard)
Support the Audi Certified Trainers
REQUIRED Skill Set & Experience
Insurance or claims experience helpful
Must have I-CAR knowledge
Must have a strong overall sense of business analytics
Experience working in a project-oriented environment
Experience and/or familiarity with the automotive retail industry and knowledge of the collision industry preferred
Ability to achieve results in a matrix organization, by leveraging shared resources
Highly detailed with superior attention to quality of work
Must possess a strong customer orientation
Must be highly organized and able to manage a multi-faceted action plan
Highly efficient in Microsoft Word, Excel, Tableau, PowerPoint, InDesign, and other Web based applications
Able to construct PowerPoint files and deliver high-impact presentations
Must possess superior written and verbal business communication skills
Bachelor's degree in Marketing, Business Management or related field experience preferred
Contracted full-time position.
Assignment projected to be for the first three years of the career path.
Some overnight travel may be required
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
VeriFacts Automotive is the only independent third party verification of providing collision repair quality. VeriFacts centers of excellence are committed to ensuring quality repairs are compledted above industry standards.
There are Hundreds of Approved centers that are constantly tested to ensure they meet VeriFacts criteria for finish, fit, structural integrity, safety technology and quality standards that set them apart from other repairers, giving customers total peace of mind that their vehicle will be repaired to the highest possible standard.
VeriFacts is committed to training our members to the highest possible standard in repair with our online training courses and support.