Injen Technology is a Southern California based cold air intake manufacturer and we’re looking for a talented customer service / data entry representative. A Customer Service / Data Entry representative will play a fundamental role in our growth objectives for 2018, along with maintaining our record for exceptional customer service. As an Injen Technology team member, you will help service existing customers, answer inbound calls, help process sales orders, and other daily tasks to efficiently and effectively meet customer satisfaction.
• Timely and accurate entry of all orders. • Conduct all aspects of customer maintenance including, but not limited to: o Answer all incoming calls o Order Entry / Cancellations o Address Changes o Order Updates / Add-Ons o Order Tracking / ETA Requests o Missing Parts / Warranty Requests • Manage all incoming customer service calls and emails – including retail customers • Engage and facilitate walk-in customers with warranty and/or new purchases. • Fully resolve reseller and end-user questions ranging from general information, CARB decals, and technical issues. • Respond to consumer emails and calls promptly and with a high degree of information and proper communication. • Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. • Organize and proactively drive account management with guidance from the Director of Business Development
• Highly responsible, self-motivated and able to thrive in an energetic, fast-paced, creative environment. • Strong work ethic and the ability to work effectively independently and in a team environment. • Ability to meet agreed upon deadlines. • Hands-on; proactive in nature. • Have excellent communication skills (written, verbal, presentation and interpersonal). • Ability to multi-task, prioritize and manage time effectively • Proficient at basic computer programs, including MS Office products • Ability to understand customer needs and requirements to provide relevant solutions • Basic automotive mechanics knowledge is a plus, but not required • College degree is a plus, but not required
Additional Salary Information: Salary is DOE.
Health benefits available upon completion of probation period and becoming a full-time employee.
This position is on-site in the Pomona, California location of Injen Technology and consists of telephonic and electronic communication with little to no interfacing with customers in person. This person must be comfortable with working within an office environment.
About Injen Technology
ABOUT INJEN TECHNOLOGYFor over two decades, Injen Technology has been recognized as an industry leader in the design and development of high performance cold air intakes, stainless steel exhaust systems, performance intercoolers, and cleanable air filters. With multiple patents in the intake tuning process and countless awards for outstanding performance and design, Injen Technology is recognized globally as the dominating brand in our market segment.