Responsible for assisting customers via telephone in parts lookup and ordering
Answers heavy call volume of technical calls
Handles returns processing and other sales, technical and customer service functions
Provides outstanding customer service while achieving sales objectives
Follows-up with customers and returns email and voicemails promptly
Builds business by calling on, building rapport and selling to new and existing customers
Helps introduce new product lines to build sales
Benefit Package Includes: Medical / Dental / Vision / Paid Life Insurance / Paid Holidays / Paid Time Off (PTO) and a generous Profit Sharing Plan!
Requires a working knowledge of automotive systems, replacement parts sales and the needs of classic car owners
Industry specific knowledge of steering, brake and suspension components
Comfortable with phone, retail, over the counter, customer interaction
Friendly and professional demeanor; positive Can-Do attitude;
Reliable with strong work ethic
Strong verbal and written communication skills
Good analytical and problem solving abilities
Ability to work in a fast paced, collaborative team environment
Able to multi-task, follow-through and stay customer focused
Can work independently, with minimal supervision and adapt positively to a changing environment
Willingness to work cooperatively across all departments to provide the best possible customer service experience
Proficient using MS Office: Word, Excel and Outlook; Internet, eBay and other on-line resources
Strong and accurate data entry/order entry skills
Bilingual/Spanish a plus
Must be able to work every other Saturday 8:00 am – 1:30 pm.
Additional Salary Information: This is an Hourly/Non-Exempt position. We offer competitive pay, commensurate with skills and experience.
Internal Number: 5/16/18
About Classic Performance Products, Inc
*** CLASSIC PERFORMANCE PRODUCTS, INC. *** A Leader In The Automotive Restoration Industry -
We have a strong commitment to quality, customer satisfaction, and our people. We offer competitive wages, a comprehensive benefits package and the opportunity for challenging work, in a Team oriented environment. If you are a reliable self-starter who is detail oriented with a strong work ethic, you may be an ideal candidate. COME JOIN OUR TEAM!