This position will provide daily customer service support for customers across all industries. Successful candidates should have a track record of providing outstanding customer service, with knowledge of the Automotive industry.
Key Responsibilities: • Contribute to team effort by accomplishing related results as needed • Manage large amounts of incoming calls • Identify and assess customers' needs to achieve satisfaction • Build sustainable relationships of trust through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Handle customer will call by verifying order • Follow communication procedures, guidelines and policies • Provide excellent customer service • Use telephones to reach out to customers and verify account information • Greet customers warmly and ascertain problem or reason for calling • Advise on company information • Take information such as addresses and phone numbers • Assist customers in placing or cancelling orders, assist with any returns • Act as the company first impression • Utilize computer technology to handle high call volumes • Work with customer service manager to ensure proper customer service is being delivered • Resolve customer complaints via phone and email
Qualifications Customer service representative top skills & proficiencies:
Written and Verbal Communication Skills Customer Service Product Knowledge Quality Focus Documentation Skills Phone Skills Multitask Patience Positive Attitude Attention to Detail People Oriented Analysis Problem Solving Organizational Skills Adaptability Ability to Work Under Pressure Computer Skills (Word, Google Docs, Google Sheets)
About HPS Performance
HPS Performance Products is a leading manufacturer of aftermarket performance products and silicone hoses. HPS Performance Products currently serves the aerospace, automotive, construction, marine, high performance racing vehicles, commercial truck and bus, agricultural and off highway vehicles, turbo diesel, off-road, truck, food and beverage, general manufacturing industries and water treatment industries. HPS Performance Products also supplies many well-known international firms and our silicone hoses meet or exceed SAEJ20 standards. The ability for HPS to manufacture custom shaped, multiply silicone hoses make it ideal for a wide range of applications. The multiply carcass makes our hose ideal for coolant and turbocharged pressure applications while the fluoro silicone- lined hoses make it safe to be used with petroleum based fuel and oil.
HPS Performance Products continues to meet the original goals of quality products, competitive pricing, and personal, timely response to customers’ needs. Our expertise in silicone hoses allow us to deliver standard sizes silicone hoses with same day shipping; HPS highly skilled and knowledgeable staff, paired with state-of-the-art technology, ensures HPS’s continued success as a premier manufacturer in the industry.