Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Answer calls and respond to emails to provide customers with product information.
Enter new customer information into system, or update existing customer information.
Process orders, forms, and payments.
Research required information using available resources.
Manage and resolve customer complaints.
Identify and escalate priority issues by routing calls to appropriate resource.
Follow up customer calls when necessary.
Document all call information according to standard operating procedures.
Other duties as assigned.
Automotive experience and/or knowledge of car parts.
High school diploma or equivalent.
Proficient in Microsoft Office Suite.
Knowledge of customer service principles and practices.
Knowledge of call center telephony and technology.
Some experience in a call center or customer service environment.
Good data entry and typing skills.
Knowledge of British cars, a plus.
About Moss Motors, Ltd
Since its start in 1948, and still today, Moss Motors is a company run by enthusiasts for enthusiasts. Our customers drive and maintain vehicles that reflect golden days of British motoring and sports cars, and many of these dedicated individuals have been our customers for decades.Moss Motors' commitment to our customers and their cars runs deep. We make substantial investments into quality and support for the parts we provide. We are the most trusted name in classic British car parts not because we are the biggest; rather, it is due to the knowledge and character of our staff, Salespeople and Technical Support team. These women and men, many of whom have been at Moss for over 20 years, are indeed the best in the business.At Moss we work to provide you with the best parts and service at competitive prices. When you partner with Moss for the restoration or upkeep of your vehicle, you are assured of reliable, accurate and helpful assistance every step of the way. Moss Motors is headquartered in beautiful Goleta, California and hosts a warehouse and sales staff in Petersburg, Virginia, too. Both locations welcome visitors—we love to meet our customers in person!—and we invite British car clubs to schedule tours of our facilities as well.