Communications, Marketing & Promotion, Sales & Customer Service
Keystone Automotive Operations, Inc. is currently seeking enthusiastic candidates with exceptional customer service skills to join the world’s leading distributor of aftermarket automotive and RV accessories as a Customer Care Agent for our RV Division (NTPStag). As a Customer Care Agent, your goal is to provide our customers a world-class experience through outstanding customer service skills, product knowledge, and skilled use of our business systems. Customer Care Agents serve as the first-line of support and service for our diverse set of customers across the U.S. and Canada
If you believe this is the type of challenge you need to build or develop your career, Keystone Automotive Operations, Inc. / NTPStag can provide you with in-house dedicated sales and service training to kick start your career in the exciting world of aftermarket RV parts and accessories.
What you’ll do:
Respond to incoming calls. Calls will include parts lookup and order entry.
Provide assistance to customers in accordance with KAO/NTPStag call quality standards.
Service call resolution or escalation, including providing order and delivery status.
Use of selling techniques to drive additional sales.
Perform all tasks to specified standards and metrics on a consistent basis.
Find solutions for our customers and provide alternative products as needed.
What you’ll need:
No RV experience required, only a deep desire to LEARN.
High school diploma or GED equivalent.
Some college coursework is desired.
Sales or customer service experience is preferred, especially in a call-center environment.
Bi-lingual – English/French is a plus!
Energy and enthusiasm to help our customers find the products they need.
The ability to relate to our customers and help them solve problems.
Punctuality and attention to detail are critical
A calm demeanor but with the confidence to offer customers a better solution when necessary
•Keystone Automotive Operations, Inc., based in Exeter, Pennsylvania is the leading distributor and marketer of specialty automotive equipment and accessories in North America, serving the diverse interests and needs of auto enthusiasts and their installers across the US and Canada
•Our customers and suppliers are integral to our success... during Keystone’s 45+ year history, we have grown from ...a single auto parts store to become a critical link between a highly fragmented group of suppliers and an even more fragmented base of customers
•Keystone offers the largest assortment of specialty products in the automotive aftermarket industry including 165,000+ unique SKUs from 800+ suppliers
•The company operates 7 distribution centers and 47 non-inventory stocking cross-docks in the United States and Canada
•Our distribution network utilizes over 350 trucks/trailers to provide next-day or two-day delivery to customers in 48 states and 9 provinces in Canada…we also export to more than 70 countries
•Keystone warehouse operations pick, pull, and pack around the clock to ensure timely product delivery
•Our truck drivers cover 30 million miles per year in order to see those orders delivered on time to our customers
•Our geographic reach and unique distribution model allow us to offer customers and suppliers substantial scale, the most comprehensive inventory selection in our industry, high levels of customer service, and innovative marketing support