Automotive Aftermarket leader is looking for an experienced Customer Service Representative to join our winning team. If you know what it takes to make customers happy, you love and know cars (a plus), and are fun to work with, please read on!
Who are we? Extreme Dimensions is the industry leader of aftermarket aerodynamics. From our 150,000 square foot headquarters in Orange County, California we provide worldwide distribution throughout the Americas, Europe, Asia, and the Middle East, and we’re growing! We are dedicated to quality, value, and exceptional customer service.
Who we’re looking for: We need an experienced Customer Service Rep who possesses extremely strong organizational skills, knows cars, and is a well-spoken professional who knows how to communicate effectively via phone and email. The right candidate is the type of person who thrives in an energetic, fast-paced environment, and is self-motivated, goal-oriented, and eager to learn new skills. What you’ll be doing: • Provide high levels of customer support and support your assigned Sales Rep and their clients • Handle high volume of phone calls and emails in a professional manner • Manage shipping carrier issues, including damage claims, lost shipments, and other issues • File and follow up with claims with shipping carriers • Heavy Data Entry • Back up Receptionist • Retail Sales (Commission Opportunities)
Must haves: • Minimum 3 years sales or customer service and/or experience dealing with shipping companies • Knowledge of aftermarket automotive industry, and extensive car knowledge and/or knowledge of body part installation • Excellent communication and people skills • Extremely goal-orientated and focused • Very strong organizational skills - Ability to multitask • Experience in data entry • Proficient in MS Outlook, Excel, and Word
Bonus points: • Bilingual Preferred (Spanish) • Type minimum of 50 WPM
Additional Salary Information: • Full-time role (M-F 8AM-5PM)
• Bonus Program
• Paid Time Off & Holidays
• 401K With Company Match
• Commission Opportunities
• Room for Growth
• Awesome culture and team environment
Extreme Dimensions provides worldwide distribution from our 150,000 square foot headquarters in Southern California. Our brands include Duraflex, Carbon Creations, Couture, Aero Function, and Vaero. With over 7000 parts in our catalog our applications cover American muscle cars, off-road trucks, European exotics, Japanese tuner vehicles, and more. At Extreme Dimensions we are dedicated to quality, value, and exceptional customer service.