Executive Management, Operations, Sales & Customer Service
Who We Are
National Speed is a venture backed, growth-oriented, gearhead operated company that is positioned to become the first nationwide chain of speed shops -- and we are growing fast! We are in the process of opening our second location in Richmond, VA, and project opening 25+ additional stores over the next 4-5 years.
Full-time position with a competitive annual salary
Additional performance-based bonuses
Additional employee incentives
5-day work week
Lunch provided daily by the company
We hire for passion, drive, and personality traits -- and while we value a well-written resume, one is not required to apply. Tell us about who you are, and WHY you're an excellent fit. Apply at the bottom of this page! We're excited to talk with you. Learn more about the position below.
Purpose of this Position
The GM (General Manager) job is to ensure that National Speed is delivering an excellent customer experience first and foremost, while providing an excellent work environment for team members. The purpose of the GM role is to lead, communicate, solve problems, and drive profitability.
You must genuinely care about delivering an excellent customer experience, and fostering an excellent work environment. Always professional, openly communicating, and speaking the truth – working as a team member. Being prepared and organized is key to finding success, and also taking initiative.
How is this achieved?
Embody our culture! It starts and ends with the customer experience.
Always play an active role in the local performance community – you are the face of your shop!
Always act professionally – communicating openly, and speaking truth – and expecting the same of your team
Being prepared and organized inspires confidence from everyone you interact with, embody this
Ensuring that established process and standards are adhered to or improved upon
Effectively identifying, responding to, and solving problems – it is your responsibility to lead!
Providing the necessary guidance, communication, and resources necessary for team members to operate efficiently, effectively, and to grow – always push them towards excellence!
Meeting with team members to review performance metrics, customer survey responses, and upcoming items
Taking disciplinary action when necessary – we only tolerate “A” players!
Ensuring that the customer’s expectation for time (for both work to begin, and when the car will be ready for delivery), cost, and result are properly set and met – and reset if they change
During reception, the build, and delivery, customer’s project and any issues that may arise with it are treated with appropriate care
Meeting required cashflow goals to ensure the sustained success of National Speed
Collecting payments on in-process jobs every payroll period (every 2 weeks)
Ensuring that the shop’s appearance inspires confidence
When necessary, stepping in to aid the sales effort – due to lack of performance, overwhelming inquiries, or otherwise in the Performance Consultant’s absence – the GM is ultimately responsible for the shop’s sales numbers
Experience working in the high performance automotive industry. Must have strong technical acumen.
Must also be able to demonstrate strong problem-solving skills, logistical scheduling and planning skills, and proactive customer service skills.
Additional Salary Information: Competitive annual base salary, plus performance base bonuses and additional incentives
National Speed is a venture backed, fast growing, gearhead operated company that is positioned to become the first nationwide chain of speed shops - and we are growing fast! We are in the process of opening our second location in Richmond, VA (slated to open this year), and project opening 28 additional stores over the next 4-5 years.