Meet and exceed customer expectations in all aspects of the job. Follow established work instructions, achieve established goals, and work as a team player. Assist customers with sales and technical support.
ESSENTIAL JOB TRAINING FUNCTIONS:
Maintain a safe, clean work environment; address any unsafe conditions or behaviors with a supervisor.
Meet and exceed customer expectations.
Communicate features and benefits of products to customers through various communication avenues.
Maintain positive customer relations through professionalism and accuracy when addressing matters.
Identify customer technical needs in an efficient manner; convey solutions in an easily interpreted manner.
Work as a team player to address customer's sales and/or technical needs.
Achieve established goals or deadlines set for the department.
Ensure accuracy of customer records; update as needed.
Complete all required paperwork and/or data entry in a timely manner.
Utilize Lean manufacturing tools to deliver results.
Organize materials at work station and department according to 6S standards.
Perform other related or non-related duties as assigned through on-the-job training
High school diploma or general education degree (GED).
Two or more years of customer service and technical support experience.
Software experience: Microsoft Office Suite with emphasis on Access, QuickBooks, ERP Software.
Accountability: Accepts responsibility and accounts for his/her actions.
Active Listening: Actively attends to, conveys, and understands comments and questions of others.
Attitude: Maintains a positive, open, and objective attitude towards work and others.
Communication: Communicates effectively with others both orally and in writing.
Judgement: Formulates a sound decision using the available information.
Self-Motivated: Internally inspired to perform a task to the best of ones ability.
Occassional lifting of 25 pounds or less, occassional lifting of 26 pounds or more.
Sitting throughout the duration of shift, daily.
Repetitive use of hands and/or fingers; able to reach with hands and arms; and use of vision.
TRUCK HERO Inc., headquartered in Ann Arbor, MI is a fast-growing designer and manufacturer of accessories for pickup trucks. We provide pickup truck owners a wide variety of truck bed covers and accessory options including truck bed covers, truck caps and bed liners. Our products enhance the functionality and aesthetics of pickup trucks and enable you to customize and personalize your pickup with... innovative products born from high-quality materials, superior engineering and cutting-edge manufacturing. Truck Hero is recognized as one of the leaders by sales in the pickup truck accessory market. Our brands include: Extang, TruXedo, BedRug, UnderCover, Advantage, Retrax, BAK Industries, A.R.E., N-Fab, Husky Liners and Rugged Liners.